If you have questions or concerns regarding this statement, you should first contact Sally at 03 9663 2015.
Collection of Information
In order to use the Metropolis Bookshop website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by Metropolis Bookshop is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Metropolis Bookshop customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at email@example.com
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at firstname.lastname@example.org.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Metropolis Bookshop uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at email@example.com
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Metropolis Bookshop may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Metropolis Bookshop does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Metropolis Bookshop site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.metropolisbookshop.com.au
Metropolis Bookshop Security Policy
Metropolis Bookshop uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
• Payments are fully automated with an immediate response. • Your complete credit card number cannot be viewed by Metropolis Bookshop or any outside party. • All transactions are performed under 128 Bit SSL Certificate. • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data. • eWAY is an authorised third party processor for all the major Australian banks. • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Metropolis Bookshop.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. For goods currently in stock we will attempt to send your goods via Australia Post within one working day (to see estimated delivery times for Australia Post’s regular parcel service please check the Australia Post website www.auspost.com.au/parcels-mail/domestic-delivery-times.html); however if goods are unavailable delivery will take longer. We encourage you to confirm that we have stock of the books you wish to purchase. If a title is not in stock please contact us via email at firstname.lastname@example.org to confirm price and availability prior to placing the order.
If you wish to query a delivery please contact us at email@example.com
Refund & Returns Policy
Refunds are only offered for misbound or faulty books returned within 14 days. Please email us at firstname.lastname@example.org within that time so we can resolve any problems.
If you have any enquiries regarding this document and the payment services offered by eWAY please visit our website at www.eway.com.au
Student discount policy
A student discount is available for most prescibed university texts that are stocked in the bookshop. Simply present a copy of your reading list to find out if a student discount applies.
When a discount doesn't apply
We are pleased to offer instore credit points to customers via our loyalty program as well as discounts to our affiliated organisations Australian Institute of Architects and RRR subscribers, except for sale items and the odd title. These exceptions to the rule are either short discounted titles (often from academic and small presses) or price-matched imports that we would otherwise be unable to stock or price competitively. In some instances we may be able to order books from local distributors and extend the discount if you are happy to wait. Non-discounted items are generally marked with a coloured dot sticker. If you have any queries about this or would like to join our loyalty program then do have a chat with us.