Good Services - Decoding the Mystery of What Makes a Good Service

Author(s): Louise Downe

design + technology

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is, what makes a good service and why.This book lays out the essential principles for building services that work well for users.Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean that it either works for users or doesn't.A practical book for non-practitioners interested in better service delivery, a book to guide their decision making without the need to first learn how to design a service themselves.


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Product Information

General Fields

  • : 9789063695439
  • : Bis B.V., Uitgeverij (BIS Publishers)
  • : Bis B.V., Uitgeverij (BIS Publishers)
  • : November 2019
  • : February 2020
  • : books

Special Fields

  • : Louise Downe
  • : Paperback
  • : 192